Contact
Welcome to our New Gen Contact page; below is where you'll be able to find our most frequently asked questions, as well as contact support directly if the FAQ doesn't answer any of your questions specifically. As a quick note, we strive to provide the best support we possibly can. We get countless messages a day and will do our best to respond to you as fast as possible.
FREQUENTLY ASKED QUESTIONS
How are your programs delivered?
Our programs are delivered through a combination of email, Zoom, and face-to-face sessions. For non–in-person training, programs are provided in a detailed PDF format.
I play a specific sport. Do you offer sport-specific training programs?
Yes. We specialize in individualized program design tailored to the specific demands of your sport and your personal needs. Whether your discipline is boxing, padel, rugby, athletics, netball, or another sport, we can design a program that supports optimal performance and development.
Which program would be best for me?
This can be difficult to determine without an initial consultation. If you are interested in a personalized program, we recommend contacting us so we can discuss your goals, training history, and needs in detail. While we specialize in athlete development, we also offer programs focused on individual goals.
My child is a youth athlete (ages 6–16). What program is best for them?
For youth athletes, we strongly recommend beginning with an initial consultation. This allows us to determine the most appropriate approach based on the athlete's age, development, and experience. Please contact us to discuss suitable options.
What equipment do I need to complete the program?
Access to a commercial gym is ideal, however, alternative exercises and modifications can be provided if certain equipment is unavailable. We also offer calisthenics-based programs. All training plans are designed to align with the individual's equipment access, sport, development level, lifestyle, and overall needs.
How can I contact a New Gen coach?
The easiest way to reach a New Gen coach is via email. Existing members will also have access to our WhatsApp contact for direct communication.
I'm interested in working with New Gen remotely. How does that work?
We offer remote coaching for dedicated athletes who are serious about their development. Remote coaching is conducted entirely online through a structured training schedule and ongoing support. Entry is application-based, and while not everyone is accepted, we encourage motivated athletes to apply.